We’re sorry to see you go.

Deleting your Visby Medical account will permanently remove your personal information, test history, and results from our system. This action is permanent and cannot be reversed.

How to Delete Your Account

You can delete your account directly through the Visby Medical App.

Go to Settings.
Go to Profile.
Go to Account.
Confirm Deletion.

Important Information
Before you proceed

  • Your test results, medical history, and account activity will be permanently deleted.
  • If you have an active or pending test, we recommend waiting until results are delivered before deleting.
  • This process does not cancel existing or pending orders.
  • You will need to create a new account if you wish to use Visby’s services again in the future.

Need help?

If you’re having trouble accessing your account or have questions before deleting, contact us at: AtHome@visby.com. We’re here to help and appreciate the trust you've placed in Visby.

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